Privacy Policy
Norgen Biotek Corporation's Commitment to Privacy
Norgen Biotek Corporation is committed to providing our customers with first class sample preparation kits for RNA, DNA and protein purification, clean-up and concentration for use in research applications as well as diagnostics, and to provide dedicated and expert support services to our customers and partners worldwide. We maintain the highest level of integrity when dealing with our customers and partners, and the privacy and confidentiality of our clients and potential clients is of the utmost importance to us. The information provided below will enable our customers to understand how we collect and use the information that is provided to us during the use of our website or during other forms of contact between Norgen Biotek Corporation and our customers..
Your Consent
By visiting and using Norgen Biotek Corporation's website, you signify your consent to Norgen Biotek Corporation's collection and use of your personal information in accordance with the information outlined below.
What Kind of Information Does Norgen Biotek Corporation Collect with Our Website?
During your use of the Norgen Biotek Corporation's website, you may be asked to provide certain personal information (such as your name, email address, mailing address, telephone number, or payment information (such as a PO #) in order to allow Norgen Biotek to contact you, or to proceed with entering into agreements to purchase products, or to pay for products. It is always your choice whether or not to provide this type of personal information. If you choose not to provide requested personal information, you will not be able to use certain features of the website. It is always an option for individuals to contact Norgen Biotek Corporation by phone to order or pay for products if the customer would prefer to do so.
Online Transactions and Credit Card Information
All online transactions conducted with a Credit Card through Norgen’s online store use a trusted and secure online third-party platform called Elevon. Elevon is used by over 30 countries and supports the commerce needs of over 1,000,000 locations all over the world. Credit Card information is collected and stored by Elevon in compliance with their own Privacy Policy.
Use of Your Personal Information
Norgen Biotek Corporation may use your personal information to contact you, and to process orders and payments. If you choose to correspond further with us through email, we will retain copies of these email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone as outlined in our Quality Management System. By agreeing to our terms & services you provide consent to allow Norgen Biotek Corporation to share customer data to third parties to perform services on your behalf. It is your right to request the removal of personal information at any time. If you have given your personal information to Norgen Biotek Corp. and would like to have it removed, please contact us at info@norgenbiotek.com
How will Norgen Biotek Corporation use the information that customers provide to us?
Norgen Biotek Corporation uses personal information provided by customers or potential customers to carry out our business activities including the sale of our products, to provide on-going customer service, and to make other products and services available to our customers and prospective customers. We may also use the information we collect to let you know about changes to our website that you may need to know about, as well as new products and special offers we think you will find valuable. As our client, you always have the opportunity to notify us of your desire not to receive these offers by unsubscribing from our mailing list(s) or by sending us an email request at info@norgenbiotek.com
How Do We Protect And Secure Your Information?
When you send information to us on our website it is encrypted on information you input before it is sent to us. The information is scrambled en route and decoded once it reaches our website. Other email that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as account numbers to us through an unsecured email. We utilize encryption/security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.
We may provide aggregate information about our customers, sales, website traffic patterns and related website information to our reputable third parties, but this information will not include personally identifying data, except as otherwise provided in this Privacy Policy.
Evaluation of Information Protection Practices
Our business practices are reviewed for compliance with corporate policies and procedures governing the security, confidentiality and quality of our information via our Quality Management System.
Employee Access, Training and Expectations.
Our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions. All employees undergo training associated with confidential information, as well as sign confidentiality policies.
For How Long Do We Retain Your Information?
Norgen archives customer records for the purposes of statistical analysis. the data is retained indefinitely so we can recognize and approve any follow-up communications automatically instead of holding them in a moderation queue. Contact Norgen should you wish for your data to not be stored, or you wish to request a copy of your saved data. See GDPR Data protection rights for more information.
Other Matters
Legally Compelled Disclosure of Information
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.
Other Websites
Norgen Biotek Corporation's website may contain links to other websites or resources. When you access a link from our website Norgen Biotek Corporation has no responsibility or liability for or control over those other websites or their collection, use and disclosure of your personal information.
Policy Changes
To accommodate changes in our website, changing technology, changing regulatory standards and legal developments, policies may be changed from time to time at Norgen Biotek Corporation's sole discretion and without any prior notice or liability to you or any other person. Norgen Biotek Corporation's collection and use of your personal information will be governed by the version of policies in effect at that time. Accordingly, when you use the website you should check our policies and review any changes since your last visit.
Cookie Policy
Norgen Biotek Corp.’s websites may use “cookies” to improve user experience. Please refer to the outline below, to better understand how we utilize cookies to serve you better.
What are Cookies?
Cookies are small text files containing information that are stored in your internet browser or the internet browser on your operating system. Upon visiting a website, cookies may be stored on a user's operating system. Cookies store unique information allowing web browsers to intelligently identify when a website has been reopened.
How we use cookies.
Norgen Biotek uses cookies to streamline certain features on our website, provide analytics to improve user experience and to store your personal preference so that your next visit to Norgen’s website is more convenient.
What types of cookies DO we use?
1. Session Cookies
Session cookies are temporary cookies used to keep track of your online activities. Without session cookies, every time you visit norgenbiotek.com, our webpage would treat you like a completely new visitor. For example, when you use Norgen’s online store to purchase a product, you can always go back to your shopping cart at any time and the product will still be inside. Without session cookies, your cart would be empty if you returned at a later time.
2. First-Party Cookies
First Party-Cookies, or Persistent Cookies are used to track your online preferences. For example, some websites have options to personalize the look of a webpage from its default settings. Persistent cookies will remember your settings for the next time you visit the website. This is how computers can remember settings like your login information, localization preferences, menus and more.
Typically, these types of cookies are stored on the hard-disk on your computer for long periods of time, which may vary depending on the cookie’s expiration date. Most websites utilize cookies with long expiration dates so that personal preferences are kept intact. Once the expiration date is met however, the cookie will be deleted off of your hard-disk and your preferences for the website will be reverted to the default setting.
What types of cookies DON’T we use?
3. Third-Party Cookies
Third party cookies, or tracking cookies, collect data based on a user’s online browsing habits. When a website employs tracking cookies, they are collecting information based on your habits such as search trends and interests so that advertisers can provide targeted ads that are relevant to your personal interests.
Tracking cookies provide a lot of useful information for marketers and advertisers, however most internet users find them to be intrusive. For this reason, every web browser contains settings to block their use.
Opt-out of receiving cookies.
If you do not wish to receive cookies, web browsers such as Google Chrome, Mozilla Firefox, Safari and Internet Exploder offer privacy settings that will allow you to opt-out of receiving cookies.
Norgen Biotek’s website utilizes cookies to improve your user experience. Disabling cookies may impact the overall experience with our website.
Further information about our complete commitment to privacy and security is available upon request.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. This may incur a fee should the retrieval of data be overly burdensome for Norgen.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.