Contact Norgen

Thank you for choosing Norgen Biotek.

Help With Your Order

Customer Service Team

To check on an existing order or submit an order

Tel: 1-866-NORGENB

Fax: +1 905 227 1061

Office hours — weekdays 9 a.m. – 5:30 p.m. (EST)

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Technical Service Team

For technical questions about any of our products

Main number: +1 905 227 8848


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Please complete this form for all return and replacement inquiries.

Please read our return and replacement policy for more information.

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Toll-Free North America

(905) 227-8848


Norgen Biotek Corp

3430 Schmon Parkway

Thorold, Ontario

L2V4Y6, Canada

Monday - Friday

09:00 - 17:30 EST

For a list of our distributors, please click here. Contact us if you require information regarding our accessible customer service plan.