Norgen Biotek’s Commitment to Privacy
At Norgen Biotek, integrity is at the core of how we do business, and we place a strong emphasis on protecting the privacy and confidentiality of our clients and potential clients. Below is an overview of how we collect and utilize the information you provide to us through our website or other interactions.
Your Consent
By visiting and using Norgen Biotek’s website, you agree to the collection and use of your personal information as outlined in this Privacy Policy.
Information We Collect
When using our website, you may be asked to provide certain personal information, including but not limited to your name, email address, mailing address, telephone number, and payment details (e.g., purchase order numbers). This information is necessary for us to contact you, process purchases, or complete payments. Providing personal information is entirely voluntary; however, choosing not to do so may restrict your ability to use certain features of the website. Alternatively, you may always contact Norgen Biotek Corporation by phone to place orders or make payments.
Online Transactions and Credit Card Information
All online transactions processed via credit card use a trusted third-party payment platform, Elavon. Elavon is a globally recognized provider, supporting over 1,000,000 locations across 30 countries. Your credit card information is securely collected and stored by Elavon, in full compliance with their Privacy Policy.
How We Use Your Personal Information
Norgen Biotek may use your personal information to communicate with you, process your orders, and facilitate payments. If you correspond with us via email, we may retain your email address and our responses. These communications are safeguarded using the same stringent protections we apply to information obtained through phone or mail in line with our Quality Management System. By agreeing to our terms, you provide consent for Norgen Biotek to share necessary customer data with third parties to perform services on your behalf. You may request the removal of your personal information at any time by contacting us at info@norgenbiotek.com.
How We Use Customer Information
The personal information you provide is used to carry out our business activities, including product sales and ongoing customer service. We may also use this information to inform you about updates to our website, new products, and special offers. You can opt out of receiving promotional emails at any time by unsubscribing from our mailing list or emailing us at info@norgenbiotek.com.
How We Protect and Secure Your Information
We use encryption technology to secure your information during transmission through our website. Once received, your data is safeguarded against unauthorized access, disclosure, and accidental loss or destruction. Please note that general email communication may not be secure unless specified otherwise, so avoid sending confidential details via unsecured email.
We may share aggregate information (such as customer demographics and sales trends) with third parties, but this data will not include any personally identifiable information unless explicitly stated in this Privacy Policy.
Review of Information Protection Practices
Our business practices are regularly evaluated for compliance with corporate policies and procedures that govern the security, confidentiality, and integrity of personal information via our Quality Management System.
Employee Access and Training
Employee access to confidential information is restricted to authorized individuals only, and our employees undergo training to ensure compliance with confidentiality and security policies. Each employee also signs confidentiality agreements to further protect sensitive information.
Data Retention
Norgen Biotek retains customer records indefinitely for statistical analysis and future communications. However, if you wish to have your personal data removed or request a copy of your stored data, please contact us. We comply with GDPR regulations and ensure your data protection rights are honored.
Legally Compelled Disclosure
Norgen Biotek may disclose personal information if required to do so by law, or when necessary to protect our legal rights.
Third-Party Links
Our website may contain links to third-party websites or resources. Norgen Biotek is not responsible for the privacy practices or content of these external sites.
Policy Changes
We may revise this Privacy Policy periodically to reflect changes in technology, regulatory standards, or business practices. All updates will be posted on this page, and the use of our website following such changes constitutes your acceptance of the updated policy.
Cookie Policy
Norgen Biotek uses cookies to improve your browsing experience. Below is a summary of how we use cookies and how you can manage them.
What are Cookies?
Cookies are small text files stored in your browser that help websites remember your preferences and track certain behaviors to enhance user experience.
How we use cookies.
We use cookies to optimize website performance, store user preferences, and collect analytics data. These cookies help us improve the functionality of our website and streamline your user experience.
Types of Cookies We Use:
- Session Cookies: These temporary cookies track your activity during a single browsing session and expire when the session ends.
- First-Party (Persistent) Cookies: These cookies store user preferences, such as login information or customization settings, for future visits.
- Third-Party (Tracking) Cookies: These cookies collect data about your browsing habits and may be used by advertisers for targeted ads.
Opting Out of Cookies
You can manage cookie preferences through your browser settings, but disabling cookies may affect your experience on our website.
GDPR Data Protection Rights
Under the GDPR, you have the following rights regarding your personal data:
- The right to access – You can request copies of your personal data.
- The right to rectification – You may request corrections to any inaccurate data.
- The right to erasure – You can request the deletion of your personal data under certain conditions.
- The right to restrict processing – You may request that we limit the processing of your personal data.
- The right to object – You can object to the processing of your personal data.
- The right to data portability – You may request the transfer of your personal data to another organization.
To exercise any of these rights, please contact us. We will respond within one month.
For more details about our commitment to privacy and security, feel free to reach out to us at info@norgenbiotek.com.